Privacy Policy

Privacy Policy


Area Maintenance is committed to protecting your privacy and ensuring that your personal data is handled and stored in a safe and responsible way.

We are also PCI DSS Compliant which is a Data Security Standard that was set up to help businesses process card payments securely and reduce card fraud.

By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Who Are We?

Area Maintenance is a family run business established in 2011 firstly as a sole trader then in 2014 as a LTD company.   Our office is 60 Kingsmere, Chester le street, Durham, DH3 4DE.

We collect information from you in the following ways;

When you contact us to make a booking

When you browse our website

When you leave feedback or a review

When you contact us by telephone, we record our phone calls for training and liability purposes

What Type of Information do we collected from You?

When you make a booking, you will be asked to submit personal information. We collect this information, so we can complete your booking and provide you with the best possible service.

When you make a booking we collect and store information such as;

Your name

Your address

Your contact numbers

Your email address (used for estimates, booking confirmation, Invoices and feedback emails)

Your billing information taken for deposits, or holding credit/debit card information for use in instance you that the bill payer will not be on site to make payment on completion of the work.

Any comments/feedback you submit

When you access our website:

There is “Device Information” about your computer hardware and software that is automatically collected by our company.  This information can include:

Device type (e.g. mobile, computer, laptop, tablet)


Operating system

IP address

Browser information (e.g., type, language, and history)

Access times


Referring website addresses

Other data about your device to provide the services as otherwise described in this policy

Location information (we may receive your generic location, such as city or neighbourhood)

How do we use your information?

Our use of your personal data will always have a lawful basis.

We require the information outlined in the previous sections to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

Sending you relevant emails (estimates, booking information, feedback and boiler service reminders)

Improving our products and services to you

Information may be used to customise the website according to your interests.

Who Has Access to Your Information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will do our best and implement strict policies to keep your information and data secure, but, in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorised access to any data we hold about you.

How and Where Do We Store Data?

We only keep your personal data for as long as we have your permission to keep it, we store your data on a CRM system which is stored securely in our network system.

We will not pass your details to any third parties without your prior consent.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary

We use customer reviews to develop and improve our services and to let other customers know about the experience you have had with us.  We may use your comments about our services on our reviews page.  If you do not wish to have your comments posted on our website please indicate notify us either by email ( or by phone 0191 387 4906.